Support
Contact us: [DOLDUR: support email]
Please include your device model, OS version and game version. [DOLDUR: where the game version is shown] Response time: [DOLDUR: target response time]
Frequently asked questions
I deleted and reinstalled the game and lost my progress. Can you restore it?
Unfortunately not. Curio Bazaar has no account or cloud save; your progress is stored only on your device. Deleting the app, resetting the device or moving to a new device erases it. We cannot access this data, so we cannot restore it. Your “No-ads pack” purchase is not lost; you can restore it with the steps below.
How do I restore my “No-ads pack” purchase?
- Make sure you are signed in on the device with the Apple ID or Google account you used to buy it.
- In the game, tap [DOLDUR: location of the “Restore purchases” button — e.g. Settings → Restore purchases].
- The pack is re-activated within a few seconds. An internet connection is required.
If it still does not appear, email us with the order number from your purchase receipt.
I want a refund for my purchase.
Apple or Google took the payment, so they handle refunds: Request a refund from Apple · Google Play refunds.
How do I change my ad consent and privacy choices?
- In the game, open Settings → Privacy choices to reopen the consent form and change your choice.
- Tracking permission on iPhone: Settings → Privacy & Security → Tracking.
- Advertising ID on Android: device settings → Google → Ads.
See the Privacy Policy for details.
Do I have to watch ads?
No. All ads in the game are rewarded and open only when you tap a button. If you buy the “No-ads pack”, you get the same rewards without watching ads.
How do I change the game language?
Supported languages: [DOLDUR: supported languages]. Changing language: [DOLDUR: where language is changed — in-game Settings or device language]
Does the game need an internet connection?
No, the game plays offline. You only need internet to watch rewarded ads, to buy or restore a purchase, and to download content packs.
I want my personal data deleted.
Because there are no accounts, we hold no record that identifies you. Your game data is on your device; deleting the app deletes it. For other requests, follow the steps in the Privacy Policy.